Privacy Policy

Last Updated: August 2026

Your privacy is important to us. This Privacy Policy outlines how Chonkie collects, protects, uses, and respects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit the site, register an account, or place an order, we collect information necessary to fulfill your request and improve your shopping experience:

Personal & Contact Details: Your name, email address, phone number, and delivery/billing addresses.
Order & Transaction History: Items ordered, sizing, transaction date, order status, and customer service history.
Device & Usage Data: Your IP address, browser type, and site interactions to ensure optimal performance and security.

2. How We Use Your Information

We use your personal data strictly for legitimate operational purposes:

To process, package, and ship your apparel orders accurately.
To send essential order updates, shipping notifications, and delivery tracking information.
To facilitate seamless returns and exchanges under our 5-day policy.
To respond to your inquiries, feedback, and customer support requests.
To safeguard against fraudulent transactions, unauthorized account access, and security breaches.

3. Payment Security

All online payments (UPI, Credit/Debit Cards, Net Banking) are securely processed through encrypted, PCI-DSS Level 1 compliant payment gateway partners (Razorpay).

Chonkie does not store your credit card numbers, CVVs, UPI PINs, or banking passwords on our servers.

4. Third-Party Sharing & Logistics

We do not sell, rent, or trade your personal data with third-party advertisers. Your information is shared only with verified logistics and delivery partners (e.g., Delhivery, BlueDart, Shiprocket) strictly to deliver your orders to your doorstep.

5. Cookies and Local Storage

We use standard cookies and local storage to remember items in your shopping bag, keep your login session active, and analyze site traffic to optimize page speed. You can disable cookies in your browser settings at any time, although certain features like cart persistence may be affected.

6. Your Data Rights & Choices

You have the right to access, update, or request the deletion of your personal account information at any time. You can edit your addresses and personal details directly from your Account Profile, or reach out to us if you wish to permanently delete your data.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team through our Contact Us page or email us directly at support@chonkie.in.

1. Information We Collect

When you visit the site, register an account, or place an order, we collect information necessary to fulfill your request and improve your shopping experience:

Personal & Contact Details: Your name, email address, phone number, and delivery/billing addresses.

Order & Transaction History: Items ordered, sizing, transaction date, order status, and customer service history.

Device & Usage Data: Your IP address, browser type, and site interactions to ensure optimal performance and security.

2. How We Use Your Information

We use your personal data strictly for legitimate operational purposes:

To process, package, and ship your apparel orders accurately.

To send essential order updates, shipping notifications, and delivery tracking information.

To facilitate seamless returns and exchanges under our 5-day policy.

To respond to your inquiries, feedback, and customer support requests.

To safeguard against fraudulent transactions, unauthorized account access, and security breaches.